Emergencies will always be given priority and our reception staff will attempt to contact you or update you on the progress of your scheduled appointment.

Missed appointments
Failing to attend for a scheduled appointment may result in a fee being charged.  Please notify us at least an hour prior to your scheduled appointment time if you are unable to attend so we may allocate the time to another patient.

Drugs of Dependence
Morningside and Belmont General Practices have a policy of not prescribing drugs of dependence (including Endone, Oxycontin, Morphine, Codeine and Benzodiazepines) at your first appointment or by request over the phone, without a proper assessment or over the long term. We prefer safer and better options.

Prescriptions, referrals and medical certificates
Will not be issued without a consultation.  Please discuss this with your doctor if you have any concerns.  A fee will be charged for all prescriptions or referrals that are issued outside of a consultation and these are in case of emergency only - not routinely.

Privacy and Your Rights
Our Practice Policy states:
"This practice is committed to maintaining the confidentiality of your personal health information.  Your medical record is a confidential document.  It is the policy of this practice to maintain the security of your personal health information at all times and to ensure that this information is only available to authorized members of staff".

We take great measures to ensure this commitment, our Privacy Policy Procedures Document, outlines our policies on privacy issues. 

We welcome constructive criticism at this practice.  From time to time, the practice will invite patients to complete a questionnaire on their views of the practice and how it may be improved.  If at any time you are unhappy with the service provided, please speak to the Practice Manager or alternatively please fill out our complaints form from the Download Forms tab.  We will then endeavour to get back to you as soon as possible.

If you feel that you need to take any matters further or wish to discuss your complaint with an external party, there are several options including the Office of the Health Ombudsman on: 13 36 46, located at 400 George Street, Brisbane City QLD 4000 and website: 

Phone Calls
We try to keep interruptions to every patients consultation to a minimum.  You can help us by noting the following:

1.         Please state if it is an emergency
2.         Please state if the doctor has asked you to call them back, regarding results or to check on your condition.  
            (The doctor will attempt to call you at their earliest opportunity)
3.         There will be no over-the-phone consultations unless related to COVID-19  

If the G.P. is with a patient, a message will be taken and the reception staff will advise you when it is likely that the G.P. will be able to return your call.  

Electronic Communication
You are welcome to email or use our contact us should you have an enquiry, however consultations or questions regarding your health care cannot be conducted via these methods.

We prefer not to send confidential information via electronic means as there is a higher risk of your confidential record being comprimised as it is not encrypted.

Please phone the practice if you have something more urgent to discuss with your preferred G.P., as they may not be able to get to your email on the same day.

For a copy of our Electronic Communications Policy, you may find this under the Download Forms tab.

Social Media
For a copy of our Social Media Policy, you may find this under the Download Forms tab.

Getting the Results of a Test or Procedure
We ask that you phone for your results between the hours of 1.00pm and 5.00pm.  Only the patient aged 15 or over can ring for their results, not another family member or friend, unless verbal or written permission from the patient is given prior.  For patients under the age of 15, the results are given to their primary carer.  Reception staff are directed by the doctor to notify you of their comment on the results.  Your results remain confidential.  Any urgent recalls will be notified by the doctor or the reception team, under the Doctor's direction.  Please make sure you check the status of your results.  It is often necessary for patients to have follow-up appointments to discuss results and to implement further action required for your health care.

Our practice is committed to preventative care.  We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.  Your G.P. will seek your permission to be included on our reminder system.  If you do not wish to be a part of this system, please advise your G.P. or let us know at reception.

SMS Reminders
This practice now has the facility to advise you of health reminders and non-urgent recall appointments by SMS.  Please speak to reception for more information.  Your details remain fully confidential and you will not receive any marketing or promotional material.

Please advise reception if you prefer to not be notified by SMS.

Smoking/Eating/Drinking policy
This practice has a no smoking policy and thanks our patients for consuming all drinks and food outside the practice, to keep up with health standards.  

Lost Property
Lost Property is not the responsibility of the practice.  

Dressing Packs
Please note, if coming for a dressing or procedure, you may be charged for a dressing or consumables pack.  This is to cover the cost for us to purchase the dressings/consumable packs.

Opening Hours

Monday 8.00am - 5.00pm
Tuesday 8.00am - 5.00pm
Wednesday 8.00am - 5.00pm
Thursday 8.00am - 5.00pm
Friday 8.00am - 5.00pm
Saturday 8.00am - 11.30am
Sunday 9.00am - 1.00pm (Morningside Clinic). PUBLIC HOLIDAYS: Closed


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