2018 Patient Survey results
Wednesday, 10 October, 2018

You filled in our forms and now, your results are available

Your three main concerns for our clinic are:

1.  Everything ran on time
2.  I am able to see a doctor quickly when I need to
3.  It is easy to make an appointment for a day and time that suits me

Please rest assured we are endeavouring to help fix these issues.  We do try our best to phone ahead to our patients if their doctor is running behind schedule. Patients themselves are also encouraged to call to see how their G.P. is running.  Please keep in mind that urgent appointments will take priority over standard appointments and this may cause your doctor to run behind time.

Most of you will know we do keep 'Sick on the Day' spots for people who are ill - vomiting, diahorrea, influenza.  These spots are not used for routine appointments such as scripts and referrals.  For script and referral appointments, we ask you please book with enough time ahead of your current script/referral running out of date.  This small measure will help keep the day's appointments running smoothly.

As always, if you have any feedback, you are welcome to fill in a patient feedback form, located in the Download Forms section of this website.  You can also obtain a copy of this form directly from reception staff or email the Practice Supervisor at: PamB@mgpc.net.au

Your three highest performing items are:

1.  The reception staff are helpful
2.  The physical aspects of the practice allow privacy and confidentiality
3.  The practice is clean and tidy

We were very happy to hear our experienced reception staff are at the top of your 'favourites' list and thank you for acknowledging the practice is clean and tidy - something that can be quite hard to maintain in a high-traffic area, especially on rainy days!

If you have any further questions about our patient feedback results, please call reception on: 3399 4685 or email the Practice Supervisor at: PamB@mgpc.net.au

And finally, a big Thank You to everyone who helped by filling in a form!

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